OpenAI and ServiceNow Expand Enterprise AI Workflows
The two companies are deepening their collaboration to streamline application development, cybersecurity investigations, and enterprise IT management through integrated AI tools.
Radwan AbdulhadiEditor and technology writer
Deepening the Enterprise Partnership
OpenAI and ServiceNow have expanded their strategic partnership to integrate advanced AI models and agents deeper into enterprise workflows. As detailed by [OpenAI News](https://openai.com/index/openai-servicenow-partnership-expansion/), this collaboration aims to make it significantly easier for businesses to build applications, resolve complex IT requests, and address critical security issues utilizing artificial intelligence.
The latest initiative builds directly upon a prior partnership [announced](https://openai.com/index/servicenow-powers-actionable-enterprise-ai-with-openai/) earlier in January. By expanding the scope of the collaboration, both organizations intend to embed OpenAI technology more comprehensively into the daily operations and customer offerings managed by ServiceNow.
Integrating ServiceNow Workflows into ChatGPT
A central feature of the expanded partnership is a new integration that brings business context and workflow actions directly into ChatGPT. This enhancement allows professional teams to investigate active issues and execute subsequent steps without ever leaving the conversation interface. For instance, an IT team member can quickly search for similar incidents, assess the potential risk of a proposed configuration change, and update an existing ServiceNow record directly inside ChatGPT.
To maintain security and operational standards, organizations can connect ChatGPT to their personal ServiceNow instances and selectively choose which specific capabilities to make available. ServiceNow utilizes its Action Fabric framework to enforce existing business rules and user permissions, ensuring that any actions taken strictly adhere to the organization's predefined configuration policies and access controls.
Additionally, ServiceNow is previewing interactive experiences within ChatGPT. In a typical scenario, an on-call engineer can review linked monitoring alerts, recent system changes, and affected services, then subsequently assign the appropriate response team and drive toward a fix entirely from within the ChatGPT environment.
Expanding Capabilities Across Development and Security
The companies have outlined plans to develop advanced capabilities across three major operational pillars: application development, cybersecurity, and voice integration. In the application development sector, a planned Codex integration within ServiceNow's AI Workflow Factory will assist developers in building applications by leveraging platform capabilities and native business context. Furthermore, OpenAI models will power specialized tools like Build Agent and Autonomous Engineer to streamline modernization efforts.
In the cybersecurity domain, a joint security solution will combine OpenAI's threat-hunting capabilities with ServiceNow's asset, identity, and business context data. This combination is designed to help security teams thoroughly investigate vulnerabilities, prioritize emerging risks, and coordinate rapid remediation. For voice-driven tasks, an OpenAI-powered experience integrated into the Super Intelligence Control Tower will allow users to describe AI use cases aloud, automatically populating assessment fields and gathering missing information through interactive follow-up questions.
Broader Internal Rollout and Future Timelines
Alongside external product enhancements, ServiceNow plans to grant all of its internal employees access to ChatGPT Work and Codex, expanding usage well beyond its initial engineering organization. Engineers will utilize Codex to explore complex codebases, make modifications, and execute tests, while business teams will incorporate ChatGPT Work into their daily routines. Meanwhile, OpenAI is actively utilizing ServiceNow workflows to support its own operational infrastructure.
Rollout timelines indicate that the ServiceNow Model Context Protocol (MCP) plugin is available in the OpenAI marketplace, with further enhanced capabilities expected by the end of 2026. Voice capabilities within the Super Intelligence Control Tower are scheduled for the first quarter of 2027, while the OpenAI-powered security features are expected to enter early access in January 2027 before achieving general availability in the second quarter of 2027. The integration of Codex into the AI Workflow Factory is anticipated to roll out over the course of 2027.
Sources
- OpenAI NewsOpenAI and ServiceNow expand partnership across enterprise workflows
Continue chronologically
Related entity coverage
Related stories
OpenAI and Oracle Expand Partnership to Bring Apps to ChatGPT
OpenAI and Oracle expand their commercial partnership to integrate business applications and AI agents into ChatGPT and power new Oracle offerings.
OpenAI Doubles Pro Limits and Brings Work Features to Chat
OpenAI is doubling Pro usage limits, rolling out ChatGPT Work capabilities into regular Chat, and combining usage allowances across ChatGPT and Codex.
OpenAI Adding Invisible Watermarks to EU Text and Code
OpenAI is rolling out invisible text watermarking for ChatGPT and Codex in the European Union to comply with regional AI transparency rules.
OpenAI to Watermark ChatGPT Text in the European Union
OpenAI is rolling out invisible watermarks for ChatGPT and Codex text outputs in the European Union to comply with the new AI Act.
